Where it shows up
People know what to do in theory, but the process, tools, timing, ownership, or handoffs make correct performance hard.
Look for the handoff, decision point, tool friction, unclear owner, missing standard, competing priorities, or policy confusion.
No technology
Ask where the work breaks before deciding whether training is the right fix.
Microsoft 365 or Google Workspace
Map the workflow in PowerPoint, Visio, Miro, Slides, or a simple table before creating a learning asset.
AI-assisted
Ask AI to separate possible knowledge gaps from workflow, tool, owner, timing, and measurement issues.