Where it shows up
The request sounds like training, but the cause might be workflow, tooling, manager support, unclear expectations, or missing documentation.
Look for the task, audience, work context, failure point, frequency, risk, current support, and evidence that the gap matters.
No technology
Rewrite the request as a task statement before choosing a format.
Microsoft 365 or Google Workspace
Use a shared intake worksheet or one-page brief to capture task, failure point, audience, and evidence standard.
AI-assisted
Ask AI to separate likely skill, knowledge, workflow, tool, manager, and measurement causes from the rough request.