Where it shows up
The learning team is busy, but requests, priorities, review paths, platform decisions, reporting definitions, and maintenance rules are hard to see or explain.
Look for intake paths, status visibility, decision owners, repeated questions, LMS governance rules, review standards, evidence definitions, and maintenance triggers.
No technology
Pick one repeated L&D decision and write where it enters, who owns it, what standard applies, and where the decision is recorded.
Microsoft 365 or Google Workspace
Use a shared List, Sheet, Doc, or project board to make request status, owners, decisions, due dates, and review triggers visible.
AI-assisted
Ask AI to classify recent requests into intake, workflow, content, LMS, AI, measurement, or ownership issues, then have the team validate the categories.