Where it shows up
A requester names a course, workshop, or asset before anyone names the behavior, audience, workflow, or evidence need.
Look for audience, task, failure point, source material, constraints, evidence standard, decision owner, and tradeoffs.
No technology
Ask one question before accepting the request: what should someone be able to do that they cannot reliably do now?
Microsoft 365 or Google Workspace
Use Forms, Microsoft Lists, Sheets, or a simple intake table only after the triage conversation is clear.
AI-assisted
Ask AI to turn a rough request into clarifying questions and possible non-training causes for human review.