Where it shows up
A request jumps straight to a course or workshop before anyone has named what needs to change in the work.
Look for audience, task, current behavior, desired behavior, blockers, source material, manager expectations, and how success will be judged.
No technology
Ask what people should do differently after the support exists, then write the answer in one plain sentence.
Microsoft 365 or Google Workspace
Use the intake worksheet in a shared document or form so the analysis does not live only in a meeting conversation.
AI-assisted
Ask AI to draft analysis questions for the audience, task, workflow, and evidence need. Use the questions to guide a human conversation.