Where it shows up
The team wants to connect learning to business value without pretending completions prove operational impact by themselves.
Look for the workflow step, current friction, error pattern, rework, time delay, manager correction, support usage, and available data.
No technology
Pick one workflow signal that could plausibly move if the support helps.
Microsoft 365 or Google Workspace
Track before-and-after observations in Excel, Sheets, Forms, Power BI, or Looker Studio with clear limits stated.
AI-assisted
Ask AI to suggest possible workflow signals and evidence limits from the task and context, then choose the smallest credible measure.