Where it shows up
Learners need easier access, admins need cleaner identity management, or a platform is being implemented or migrated.
Look for user source, groups, roles, permissions, login behavior, exceptions, and who owns identity changes.
No technology
Write the learner access path and the admin ownership path before implementation begins.
Microsoft 365 or Google Workspace
Track SSO decisions in a shared implementation checklist with owner, status, risk, and test user columns.
AI-assisted
Ask AI to create a non-technical SSO testing checklist, then validate it with IT or the platform owner.