Where it shows up

People do not need a full course. They need help doing a task correctly in the workflow.

What to inspect

Look for the task, moment of need, required decision, risk of error, and where the aid should live.

Three ways to respond
No technology

Turn one repeated question into a one-page checklist or decision guide.

Microsoft 365 or Google Workspace

Publish the aid in SharePoint, Teams, Google Drive, Sites, Word, Docs, or the knowledge base where people already work.

AI-assisted

Ask AI to draft a job aid from approved source material, then have the workflow owner check every step.