Where it shows up
A program looks complete in the LMS, but the team does not know whether people are using the new behavior or support.
Look for usage of the support, manager observation, tool behavior, help-desk patterns, workflow data, or repeated questions after launch.
No technology
Pick one observable behavior that would show the support is being used, then decide how you can check it without building a new dashboard.
Microsoft 365 or Google Workspace
Use Forms, Sheets, Excel, or a shared scorecard to capture one manager observation and one workflow signal.
AI-assisted
Ask AI to suggest observable adoption signals from the task, audience, workflow, and available data. Validate the list with the work owner.